Refund and Returns Policy
Returns & Exchanges
The Ferry Dock Marina Refund and Returns Policy lasts 30 days from the purchase of the item. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Merchandise will be accepted for return or exchange if unused, unwashed, and unaltered in the original packaging. All tags must be attached.
Several types of goods are exempt from being returned or exchanged including perishable goods, gift cards, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
For online orders, return and exchange windows will be determined by the purchase date of the items shipped to the recipient.
If you wish to return or exchange a gift that was purchased, please email: ferrydockmarina@gmail.com
Refunds
Final Sale Items are not eligible for a refund.
Shipping costs will be deducted from refund amount.
Once your return is received and inspected, Ferry Dock Marina will send you and email to notify you that we have received your returned item. Ferry Dock Marina will also notify you of the approval or rejection of your refund. If approved, Ferry Dock Marina will refund your purchase to the original form of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted.
If you have followed these steps and still have not received your refund, please contact Ferry Dock Marina at ferrydockmarina@gmail.com.
Shipping Returns
To return your product, you should mail your item(s) along with a copy of your receipt to:
Ferry Dock Marina
1 King Street Dock
Burlington, VT 05401